STARTING WITH YOUR NEEDS, BUILDING ON THE RESULTS
Bilendi teams support you at every key step in the deployment of your loyalty and customer engagement programme. They place multiple skill sets at your disposal: network administrators, account managers, consultants, data privacy officers, data scientists, developers, digital marketers, product owners, UX designers, web and mobile designers and more.
Bilendi starts supporting your teams by understanding your business model, your ideas and your marketing vision. Our teams of operational consultants, project managers and digital marketers organise, coordinate and synthesise various workshops that drive the project forward. Throughout these working sessions, our consultants will be at your side to design a bespoke programme which matches your business ambitions. They ensure the production and validation of the functional and technical specifications, the foundation of a successful programme.
A customised technological solution
Our product and technical teams configure and adapt the system modules necessary for your customised solution. Our BMS is based on 3 families of modules: Loyalty, Marketing Automation and CRM. Our modular and agile approach, allows us to offer you a customised digital ecosystem that does not require development from scratch, thus facilitating a reduced time to market.
Preparing a successful launch
Our marketers and designers can assist you in the creation of launch campaigns, whether for clients or your internal teams. The launch of your programme is the starting point of your new customer relationship. Once launched our programme experts will assist in training your field, sales, marketing, after-sales and customer service teams to ensure you get most from the programme.
Management and measurement
A programme enriches your marketing plan and commercial activities. Your teams will benefit from the experience and expertise of our digital marketers and our consultants through the analysis of your data, the use of your tools and programme benchmarking. Furthermore, their relationship and daily exchanges with your teams will allow them to propose solutions that optimise and evolve your programme.
